Communication
Hospitality
Your Business HERO
Personal
Retail

Never miss a booking, a call or a chance to win a customer back — HERO reads, drafts and handles it, and you approve the rest.

Inside HERO

One work queue. Everything that needs you, already sorted.

Thursday 29 OctoberWork queue
ImportantRecentOldest
Today: 23 bookings, 99 covers. Biggest is 20 at 8pm — no deposit yet.
2 emailsdeposits to chase
HERO noticed3things only HERO sees when it joins the dots
GA
15 guests today at 3pm — no deposit
Large table, no reference. Chase the deposit, or confirm they're still coming.
···
SM
Enquiry from Sierra has had no reply for 62 hoursSierra M.
A group of 20 — a staff Christmas party on Friday 11th. Worth a quick reply before they book elsewhere.
···
Emails2
AC
A callervia phone
Interested in your events — left a number for a callback.
···
RM
Rachel Mosscomplaint
Unhappy a table was double-booked on Saturday — wants a callback. Draft apology ready.
···
Schedule
deposit paidno deposit
Today · 16 bookings · 121 covers
15:00
Large table 1 visit
Imogen R. · 15 guests
18:00
Private hire
Macie W. · 12 guests
19:00
Group booking HERO noticed
Liam S. · 15 guests
19:00
Dinner 3 visits
Cathy B. · 4 guests
20:00
Table booking
Matt K. · 4 guests
How it works

It reads like your sharpest team member would.

Not keyword rules. HERO understands each message in context, then does the next sensible thing — within the limits you set.

Reads & understands

Every message, judged in context.

Complaint or compliment, urgent or routine, money or an allergy — HERO weighs each email, call and booking message the way a person would, and tags what matters so nothing slips.

See it on your inbox →
RM
Rachel Moss
RE: Saturday booking
“…really disappointed, our table was double-booked and no one sorted it. Can someone call me?”
complaintannoyedurgentwants a callback
HERO's readUnhappy a table was double-booked on Saturday — wants a person to call. Flagged to you, draft apology ready.
Drafts & sends

The reply is written before you open it.

In your voice, with the right person's sign-off, ready to go. You read it, approve it, and it sends. Routine answers can send on their own once you switch them on — never before.

How approval works →
Draft · bookings inboxHi Jordan,

Lovely to hear from you! Friday 12 December works beautifully for 20 — I can hold the back room from 7pm.

Kind regards,
The team
Approve & sendEdit
Retention, on autopilot

Keep the customers you already have.

A day-after review ask, a “we've missed you” win-back, a table follow-up, a day-before touch to catch allergies and occasions. HERO runs them quietly and shows you, each week, whether it's working.

Turn it on when you're ready →
This week in retention
41
Review asks sent
12
Guests won back
1,600
Lapsing now
Win-back — we've missed youa welcome-back offer
Day-after review asknoon–2pm
You're always in control

It earns trust one rung at a time.

You decide how far HERO goes, tool by tool, and you can move it back just as easily. Sending, refunds, posting, ordering and booking changes stay behind your explicit approval — permanently. Money never moves on its own.

Read the control model →
Autonomy
running at L4
L1
Observe
L2
Understand
L3
Draft
L4
Run routines
L5
Exceptions — you
Standing rulePayments always need your approval. HERO proposes; you decide. Every action can be undone.
Built for your world

One HERO, wherever the work comes from.

Hospitality

Fill the diary, chase pre-orders, greet regulars by name, win back the ones who've drifted.

Retail

Answer every enquiry in minutes, recover quiet customers, keep buyers close after the sale.

Personal

Your whole life, handled — HERO can read, plan, draft and even call you with what matters.

Communication

Email, phone and chat in one place, across every channel your customers actually use.

Bookings

Writes confirmed bookings straight into your system, holds deposits, confirms when paid.

The phones

A real voice on your number that answers, books and rings you when something's urgent.

Pricing

Pays for itself with one booking it saves.

Per venue, per month. Start free — HERO works in the background and shows you what it would send, before it ever sends a thing.

Starter
£49 /mo
Never miss an enquiry.
  • ✓Reads & triages every email, call and message
  • ✓The work queue, sorted by what matters
  • ✓Replies drafted for your approval
  • ✓One mailbox
Start free
Most popular
Growth
£129 /mo
Everything that grows the business.
  • ✓Everything in Starter
  • ✓Retention on autopilot — reviews, win-backs, follow-ups
  • ✓Writes bookings & chases deposits
  • ✓Multiple mailboxes + weekly retention digest
Start free
Full
£249 /mo
The phones, answered too.
  • ✓Everything in Growth
  • ✓The AI phone line — 500 minutes included
  • ✓Higher autonomy, set by you
  • ✓Priority support & onboarding
Talk to us

Billed annually — around two months free. Multi-venue discounts available. Every plan starts with two weeks free in shadow mode, so you see the value before you pay a penny.

Give your business a HERO.

Early access is opening to a handful of businesses at a time. Leave your email and we'll set you up.

hello@businesswithhero.com